Refund and Returns Policy

Last Updated: 18/05/2025

Digital Essentials (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase Audible credits through our website. By using our services, you agree to this policy.

1. Information We Collect

We collect the following information to process your orders:

  • Personal Data:
    • Name, email address, billing address.
    • Payment details: Processed securely via PayPal (we do not store credit/debit card numbers).
    • Order history and transaction records.
  • Technical Data:
    • IP address, browser type, device information, and cookies (see “Cookies” section below).

2. How We Use Your Information

We use your data to:

  • Process orders and deliver Audible credit codes.
  • Communicate with you (order confirmations, support requests).
  • Prevent fraud and comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your data. We share information only as follows:

  • With PayPal: To securely process payments (review PayPal’s Privacy Policy here).
  • With Audible/Amazon: Only if required to validate or troubleshoot code redemption.
  • Legally Required: To comply with laws, court orders, or tax regulations.

4. Data Security

We protect your data through:

  • Reliance on PayPal’s secure payment gateway (no sensitive payment data is stored on our servers).
  • Encryption for transactional communications.
  • Restricted access to personal information.

5. Your Rights

You may:

  • Request access to or deletion of your personal data.
  • Opt out of non-essential communications (e.g., marketing emails).
    Contact us at info@digitalessentials.xyz to exercise these rights.

6. Cookies

We use cookies to:

  • Maintain your shopping session (e.g., cart items).
  • Analyze website traffic (e.g., via tools like Google Analytics).
    You can disable cookies in your browser settings, but this may limit site functionality.

7. Policy Updates

Changes to this policy will be posted here with a revised “Last Updated” date.

8. Contact Us

For privacy questions or requests, email:
info@digitalessentials.xyz